When you need software assistance, it is appreciated if someone can see what you are seeing and what is causing you the problem. Remote Assistance is all about that!
We know that sometimes inconveniences can arise. Therefore, we have created this step-by-step guide so Customer Support can remotely connect to your software. You just have to follow the steps mentioned, we have included images to facilitate solving the problem.
In Jaltest Software, there is an automatic installation of TeamViewer/Quicksupport.
This can be launched from a desktop icon or from the question mark on the top right side of the software.
1. Click on the question mark.
2. Select the “Remote Assistance” option.
3. Accept the term and conditions.
4. Provide our Customer Support team with your ID and password. Our phone number is (305) 960-7651 or email us at customersupport@jaltest.com.
Remember that to access certain technical support functions a Jaltest ATS license is required.
We have officially rolled out our Advanced Technical Support (ATS). You may want to inquire about this high-level and valuable technical expertise support from our Jaltest Diesel Technicians!
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