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      I am getting a 007 error message when I try to connect to vehicles.

      The error 007 appears when there is not any communication between the diagnosis Software and the Jaltest Link device.

      We know that sometimes inconveniences can arise. Therefore, we have created this step-by-step guide to solve error 007 as quickly as possible. You just have to follow the steps mentioned, we have included images to facilitate solving the problem.

      error-007

      Please, check the additional information provided by clicking on the question mark icon on the error message as shown in the picture.

       

      Note: Check the USB or Bluetooth connection with the PC, as well as the communication channel selected in Jaltest. This configuration is available in the “Jaltest Link” option of the main configuration menu (See pictures below). If the problem continues, restart the computer and try again.

       

      jaltest-home

       

      jaltest-link-software

       

      jaltest-connection

       

      If the problem persists, contact customer support at (305) 960-7651 or email us at customersupport@jaltest.com.

       

      After you have followed all the steps in this guide, the issue should be fixed and you are ready to continue using Jaltest.
      If after following the guide you still need help, you can contact our technical support team at customersupport@cojaliusa.com

      Remember that to access certain technical support functions a Jaltest ATS license is required.

      We have officially rolled out our Advanced Technical Support (ATS). You may want to inquire about this high-level and valuable technical expertise support from our Jaltest Diesel Technicians!

       

      Check these articles for information:

       

      WHAT IS JALTEST ATS LEVEL I ?

       

      WHAT IS JALTEST ATS LEVEL II ?