You are not alone! You will want to reach out to the distributor you bought from first. If he cannot help you, we will have your back.
First of all, contact your local Jaltest Distributor to try to solve the problem.
If the Distributor cannot solve the problem, they should contact Jaltest Customer Support, who will remote into the PC and assist with any software issue that may arise. This support is focused on the product and not on the technical details of the repair process.
In order to provide remote access to customer support you need to follow these steps:
- Access the "Help Menu".
- Click on "Remote Assistance"
- Accept the Terms and conditions.
- Call us at (305) 960-7651 or email us at: customersupport@jaltest.com and provide our team with the Quicksupport ID and Password.
We have officially rolled out our Advanced Technical Support (ATS). You may want to inquire about this high-level and valuable technical expertise support from our Jaltest Diesel Technicians!
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